Shipping Policy
Welcome to cleftmite.shop.
This shipping policy applies to all orders submitted through this website and explains the order processing flow, shipping arrangements, delivery time, logistics partners, and relevant shipping rules. Submitting an order indicates that you have read and agree to this shipping policy.
Due to ongoing losses, the merchant has decided to clear out all inventory at a loss. Currently, all products are being sold at discounted clearance prices.
Shipping Location
All orders are shipped from our US warehouse.
We use a unified shipping management system and logistics distribution network to ensure that orders are delivered to customers efficiently and safely.
Order Processing Time
All orders will enter the processing process on the same day after successful payment.
Order processing typically includes:
- Order Confirmation
- Inventory Verification
- Product Picking
- Packaging
- Outbound Registration
- Logistics Information Entry
During peak order periods, holidays, or special circumstances, processing times may be delayed, but we will strive to maintain normal processing efficiency.
Domestic Shipping Time
After an order is processed and handed over to the logistics carrier, the standard shipping time is typically approximately 2 business days.
Actual shipping time may be affected by the following factors:
- Weather Changes
- Holiday Logistics Pressure
- Transportation Conditions
- Delivery to Remote Areas
- Logistics System Delays
- Force Majeure
Shipping time is an estimated time for reference only and does not constitute a final delivery guarantee.
International Transportation and Import/Export Standards
All transportation activities comply with applicable international transportation regulations and import/export management requirements.
For cross-border shipping orders, the logistics carrier will complete the following in accordance with relevant laws and regulations:
- Export declaration
- Customs clearance
- Customs inspection
- Import supervision process
- Compliance review
Customers are responsible for ensuring that the receipt information provided complies with local import requirements.
In the event of delays due to customs inspections, policy adjustments, transportation restrictions, or force majeure, we will assist in inquiries, but we cannot control the processing time of third parties.
Logistics and Transportation Partners
To ensure delivery stability, we cooperate with multiple international and regional logistics service providers, including but not limited to:
- UPS
- FedEx
- DHL
- USPS
The specific logistics carrier will be assigned based on the order address, transportation efficiency, and warehouse scheduling.
Logistics Tracking
After the order is shipped, the customer will receive logistics tracking information.
Through logistics tracking, customers can view:
- Shipping status
- Transportation progress
- Transit record
- Delivery status
- Receipt information
Logistics update speed is determined by the carrier and may be delayed.
Receipt Information Responsibility
Customers must ensure that they provide accurate and complete receipt information, including:
- Recipient’s name
- Contact number
- Detailed address
- Postal code
Customers are solely responsible for any delivery failures, delays, or returns caused by incorrect or incomplete information.
Package Anomaly Handling
In the following situations:
- Lost package
- Damaged goods
- Wrong delivery
- Logistics stalled
- Received wrong goods
Please contact us promptly through the following methods:
Website: cleftmite.shop
Customer Service Email: support@cleftmite.shop
We will assist in handling the situation according to the actual circumstances.
Shipping Restrictions
Due to logistical resource constraints, inventory limitations, or legal compliance requirements, we reserve the right to restrict delivery to certain areas or cancel orders.
If an order cannot be delivered, we will promptly notify you and assist with refund processing.
Policy Updates
This shipping policy may be updated based on changes in operations, logistics, or regulations.
Updated information will take effect immediately upon publication on the website. Please check back regularly.
